SimplyHandled Germany – Terms & Conditions

1. Scope and Provider

1.1 These Terms & Conditions ("Terms") apply to all contracts for services between Denis Arslan, SimplyHandled Germany, Medicusstraße 24, 67655 Kaiserslautern, Germany ("SimplyHandled Germany", "we", "us") and our customers ("you").

1.2 Our services are aimed at consumers, in particular U.S. citizens and their families living in or moving to Germany. Deviating terms of the customer do not apply unless we expressly agree to them in text form.

1.3 Version: October 2026. The version in effect at the time of booking applies to your contract. We send you a copy as a PDF with every booking.

2. Our Services and Packages

2.1 We provide local support services in Germany. This means we act as your English-speaking point of contact, help overcome language barriers, assist with everyday administrative matters, and connect you with suitable local service providers.

2.2 We offer the following packages:

- TLA Package – support during your temporary lodging (TLA) period, valid for 30 days from the start date, one-time fee; does not renew automatically

- Arrival Package – support with settling into your new home and everyday life in Germany, valid for 30 days from the start date, one-time fee; does not renew automatically

- Monthly Support – ongoing support, billed monthly (see Section 6)

- Departure Package – support with moving out and leaving Germany, valid for 30 days from the start date, one-time fee; does not renew automatically

2.3 The exact scope of each package is set out in the package description on our website and in the offer we send you before booking. Anything not listed there is not included. Services of third-party partners are never included in the package price unless expressly stated.

2.4 We are available via WhatsApp and email 24/7. We aim to respond on the same day. Response times are a goal, not a guarantee, unless agreed otherwise.

2.5 We may use qualified staff or subcontractors to perform our own services. We remain responsible to you for these services.

2.6 For the TLA, Arrival and Departure Packages, the start date is the day we receive your payment. The package, including WhatsApp and email support, ends after 30 days. Tasks you requested within these 30 days that are already in progress will still be completed. For ongoing support after that, you can book our Monthly Support.

3. Third-Party Partners and Referrals

3.1 For services such as transportation, housing, cleaning, repairs and similar, we connect you with independent local partners. We act solely as an intermediary.

3.2 Any contract for a partner's service is concluded directly between you and the partner. We do not become a party to that contract and do not book in our own name. The partner's own terms may apply.

3.3 Before any partner is engaged, we inform you of the provider, the scope of the service and the price. A partner is only engaged after you have approved it in text form (e.g. WhatsApp or email).

3.4 Partner services are paid by you directly to the partner, unless agreed otherwise. They are not included in our package price.

3.5 We select partners with care. However, we are not responsible for the performance, quality, timeliness or pricing of the partner's services. Claims regarding a partner's service must be addressed to the partner. We will gladly help you communicate with the partner.

3.6 We do not charge you a fee for referrals. In some cases, partners (e.g. landlords) may pay us a referral commission. This does not increase the price you pay.

4. Conclusion of Contract

4.1 The information on our website is not a binding offer. It is an invitation to contact us.

4.2 After you contact us, we explain your options and send you an offer in text form (WhatsApp or email) with the selected package, the price, a link to these Terms and the Cancellation Policy.

4.3 The contract is concluded when you confirm the offer in text form, including your acceptance of these Terms. We then send you a payment link.

4.4 After conclusion, we send you a contract confirmation including these Terms and the Cancellation Policy as a PDF.

5. Prices and Payment

5.1 Prices are stated in euros and include German VAT.

5.2 We accept VAT relief forms for eligible U.S. Forces personnel. VAT relief applies only to our own package price, not to services of third-party partners, unless the partner accepts the form.

5.3 One-time packages are payable in full upon booking via the payment link. Our services start once payment is received.

5.4 Monthly Support is charged in advance at the start of each monthly billing period via Stripe (e.g. credit card, PayPal or other payment methods offered there), until cancelled.

5.5 Costs incurred on your behalf (e.g. official fees) are only paid by us after your prior approval and are reimbursed by you at cost.

6. Monthly Support: Term and Cancellation

6.1 Monthly Support runs for one month from the start date and renews automatically for one further month each time, unless cancelled.

6.2 You can cancel at any time, effective at the end of the current billing month. Cancellation in text form is sufficient, e.g. a WhatsApp message or an email to info@simplyhandledgermany.com.

6.3 We confirm every cancellation in text form, stating the date on which your subscription ends. Fees already paid for the current month are not refunded, unless you exercise your statutory right of withdrawal.

6.4 We may cancel Monthly Support with 14 days' notice to the end of a billing month. The right of either party to terminate for good cause remains unaffected.

7. No Legal or Tax Advice

7.1 We do not provide legal or tax advice. We are not a law firm or tax advisory firm.

7.2 Our support with administrative matters includes, for example, translating and explaining letters, helping you fill out forms, preparing standard correspondence and organizing appointments.

7.3 Where your matter requires a legal or tax assessment of your individual case (e.g. disputes with landlords, objections against official decisions, tax returns), we will refer you to a lawyer, tax advisor or the legal assistance office of your installation.

8. Customer Cooperation and Authorization

8.1 You provide us with the information and documents we need in a timely and accurate manner. Delays caused by missing information are not our responsibility.

8.2 Where we act on your behalf towards authorities, landlords or companies, we do so only with your prior consent and, where required, a written authorization (power of attorney) from you.

8.3 You are responsible for reviewing documents before signing them. We will explain their content to the best of our knowledge, without legal assessment (see Section 7).

9. Liability

9.1 We are liable without limitation for damages caused intentionally or by gross negligence, for injury to life, body or health, and under the German Product Liability Act.

9.2 For slight negligence, we are only liable for breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible and on which you may regularly rely). In this case, liability is limited to the foreseeable damage typical for this type of contract.

9.3 We are not liable for services of third-party partners (see Section 3.5) or for decisions made by authorities, landlords or other third parties.

10. Data Protection

We process your personal data only as necessary to perform our services. When we connect you with a partner, we share only the data the partner needs, and only with your approval. Details are in our Privacy Policy: https://www.simplyhandledgermany.com/neue-seite-1.

11. Final Provisions

11.1 German law applies. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country of your habitual residence.

11.2 The contract language is English. A German translation is available on request. In case of discrepancies, the English version prevails.

11.3 We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11.4 Should any provision of these Terms be invalid, the remaining provisions remain unaffected. The statutory provisions apply in place of the invalid provision.

Cancellation Policy (Right of Withdrawal)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Denis Arslan, SimplyHandled Germany, Medicusstraße 24, 67655 Kaiserslautern, Germany, info@simplyhandledgermany.com, WhatsApp +49 179 3939331) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, an email or a WhatsApp message). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Expiry of the right of withdrawal

Your right of withdrawal expires once we have fully performed the service, provided that you expressly requested us to begin performance before the end of the withdrawal period and acknowledged that you lose your right of withdrawal upon full performance.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Denis Arslan, SimplyHandled Germany, Medicusstraße 24, 67655 Kaiserslautern, Germany, info@simplyhandledgermany.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): ______

Ordered on (*): ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.